FREQUENTLY ASKED QUESTIONS
DIRECT DEBITS
I am changing my bank account and would like to give you my new details
Most banks can make this arrangement for you. Please speak to your bank first and then contact us with your new details.
SUBSCRIPTION GIFTS
How long will I have to wait to receive my free subscription gift?
Please allow 28 days from the time of payment for delivery of your gift.
My subscription gift is faulty/missing. Can I order a replacement?
You can order a replacement for a faulty or missing gift by calling the relevant number opposite, quoting your Subscriber Reference.
TECHNICAL PROBLEMS
I’m having problems with my free CD or DVD gift. Who do I contact?
If you're having problems using your CD or DVD gift, please contact the cover disc forums by clicking the link below.
MISSING ISSUES
I am missing an issue/some issues from my subscription. Can I still receive them?
Yes, you can claim them back by calling the relevant number opposite, quoting your Subscriber Reference.
REFUNDS/CANCELLATIONS
I would like to cancel my subscription and request a refund. How long will I have to wait to receive my refund?
Our Full Money–Back Guarantee means you can claim a refund for all unmailed issues at any time in your subscription. This will take up to 28 days.
For administration purposes, subscription refunds can only be requested by post. Please send a letter to us at the address above.
LATE DELIVERY
I am not receiving my issues on time. What should I do?
Please contact us to inform us about this problem and we will look into it. If late delivery is a persistent problem we advise you to contact your local post office.
TEMPORARY SUBSCRIPTION SUSPENSION
I would like to stop my subscription temporarily and restart it at a later date. Can I do this?
Please let us know when you would like to stop and restart your subscription and we will arrange this for you.
MOVING HOUSE
I am moving house. How can I update my details?
Simply visit subsinfo.co.uk to amend/update any personal information or to change your delivery address at any time. Remember you will need your subsinfo.co.uk password each time you log on.
