At the start of your subscription
Print subscriptions start with the next available issue which may take up to 6 weeks to arrive (2 weeks for weekly magazines). Digital subscriptions begin with the most recent issue.
If the subscription that you purchased includes a free gift, please allow up to 28 days for delivery. Gifts are sent out separately to your subscription copy of the magazine.
If you bought a gift subscription, any free gifts will be delivered to the purchaser.
We reserve the right to substitute the gift advertised for one of equal or greater value if circumstances require, unless otherwise stated on the advertising. In some cases, if a subscription offer includes a gift with a limited number available, no further gifts will be offered to those subscriptions received after the limit has been exceeded. Please check the terms and conditions of the specific offer at the time of ordering. However all other discounts on the subscription price remain applicable.
Please note that we reserve the right to withdraw a promotion at any time.
If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted.
Direct Debit trial offers
Direct Debit offers are often preceded by with a short term trial period e.g. 3 issues for £1. We reserve the right to limit the number of trial subscriptions taken up consecutively if subscriptions are cancelled during the trial.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Dennis will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dennis to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Dennis or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Dennis asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Digital and print subscription ‘bundles’
For some magazines, it is possible to purchase combined print and digital subscriptions at a discount on the cost of purchasing individual subscriptions. Without exception this discount is always applied to the digital element; the value of the print subscription is unchanged.
Print and digital subscription ‘bundles’ are only valid for the duration of your print subscription. It is not possible to cancel or suspend a print subscription and still retain the discount on the digital subscription. If you wish to cancel either the print or digital element of your subscription, please contact our customer service team on +44(0) 330 333 9490.
Access to digital editions after cancellation
Once your subscription has expired, you will have a limited period of time in which to download the digital editions you have paid for. This period is one week after the last cover dated issue of your subscription for weekly magazines and 4 weeks for monthly titles. After this time, you will no longer be able to download anything new to your device. All existing downloaded issues will be unaffected.
If you have any queries, please contact our customer service team on +44(0) 330 333 9490.
Money Back Guarantee
Your subscription is protected by our FULL Money-Back Guarantee. If, for any reason you’re not satisfied you can write to cancel at any time and receive a refund of the cost of all unmailed issues. There are some exceptions to this, which will be advised to you on the letter you received to acknowledge your subscription order.
Managemymags.co.uk is a dedicated subscriptions website, developed to allow you to stay in control of your subscription. This site can only be accessed using your ManageMyMags password. You can
- Gain 24 hour access to your subscription records
- Amend your address details and data protection preferences
- Search answers to frequently asked questions
- Renew your subscription
NB Please make sure you enter your ManageMyMags password as show overleaf as it is case sensitive. Managemymags.co.uk updates every night. Please allow 48 hours for any changes to appear.
If you are entitled to digital access as part of your subscription, you will need to login with your Customer Number or Order Number.
To locate your Customer Number please try one of the following options:
- Order Numbers are provided on subscription confirmation emails
- Dennis Publishing quote Customer Numbers on correspondence about subscriptions
- It’s also included above the address on the plastic wrapper of any print subscription copies
- If you cannot find your password please call +44(0) 330 333 9490 or email firstname.lastname@example.org.
To view our full Privacy Notice please go to www.dennis.co.uk/privacy
To amend your Data Preferences please:
- Log on to Managemymags.co.uk, using your Customer Number and click on ‘Contact Preferences’
- Telephone +44 (0) 330 333 9490
- Email email@example.com
- Write to The Data Controller, Dennis Publishing UK Ltd, 31-32 Alfred Place, London, WC1E 7DP
Cancellation & Returns
We hope you enjoy your subscription. If, for any reason you’re not satisfied you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns.
If you cancel your subscription, you will miss out on these fantastic benefits:
- Savings on newsstand prices
- Never missing an issue – no more disappointment if your newsagent sells out
- Free delivery to your door
Should you have any problems or no longer wish to continue your subscription please contact us using the details on our Contact Us page.
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.